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Verizon Wireless to refund $50 million over software glitch
The business impact of technology failures is often substantial, as Verizon Wireless just discovered. Following an investigation with the FCC, the company agreed to credit customers who were...
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Ten great software glitches for 2010
Top ten failure lists are a dime a dozen and enough to drive a person crazy. This one is exceptional because the guy who compiled it, Jeff Papows, literally wrote the book on this subject. Jeff’s book...
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The Honeymoon Ends in Despair: The Sad Sad Case of Verizon Wireless
For years – since the first one was released – I had an iPhone. I had the iPhone, then the 3G, the 3GS and the 4. For me to continue to acquire that fashion statement, I had to suck it up and go back...
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